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LABORATORY SERVICES

Laboratory Services Built Around the Complexity of Clinical Diagnostic Testing.

Specialty-focused medical billing, coding, and revenue cycle support for clinical chemistry, hematology, coagulation, microbiology, immunology, molecular diagnostics, toxicology, genetic testing, specimen-based laboratory services, and complex laboratory claims.

LET'S CONNECT

Talk to Our Laboratory Billing Team

Tell us about your laboratory, testing services, and revenue cycle needs.

WHY LABORATORY BILLING IS DIFFERENT

Laboratory Billing Connects Specimens, Testing, Documentation, Coding, and Payer Requirements.

Laboratory revenue cycle workflows can span the test order, specimen collection, processing, diagnostic testing, coding, claim submission, payer review, payment posting, and accounts receivable.

01

Specimen-Based Workflow

Accurate specimen identification, collection, handling, processing, and documentation support the billing process from the beginning.

02

Test-Specific Coding

Laboratory coding should correspond to the diagnostic service, assay, test, or procedure actually performed and documented.

03

Medical Necessity

Laboratory orders and supporting records should connect the clinical indication and diagnosis with the laboratory services being reported.

04

Payer & Regulatory Requirements

Laboratory workflows can involve payer policies, authorization requirements, CLIA-related considerations, coding edits, and claim documentation.

CORE CLINICAL LABORATORY TESTING

Clinical Chemistry, Hematology & Coagulation Billing Workflows.

Support billing workflows across routine clinical laboratory testing while connecting the documented test, specimen, diagnosis, coding, claim preparation, and payer requirements.

01

Clinical Chemistry

Billing support for documented chemistry testing, analytes, panels, and diagnostic laboratory services.

02

Hematology

Coding and billing workflows for applicable blood and hematology laboratory testing.

03

Coagulation

Support for applicable coagulation laboratory testing and documentation workflows.

04

Routine Laboratory Testing

Organize billing workflows for commonly performed diagnostic laboratory services.

05

Laboratory Panels

Connect applicable panel services with documentation and coding requirements.

06

Urinalysis

Billing workflows for applicable urine testing and documented laboratory services.

07

Analyte-Based Testing

Support documentation and coding around the laboratory analyte or test performed.

08

Diagnostic Laboratory Reports

Maintain alignment between laboratory results, reports, diagnosis, documentation, and billing data.

01 ORDER Document the requested test
02 SPECIMEN Collect and identify
03 TEST Perform documented service
04 BILL Code, submit and follow up
MICROBIOLOGY & IMMUNOLOGY

Infectious Disease and Immunologic Testing With Connected Billing Workflows.

Microbiology and immunology can involve cultures, organism identification, susceptibility-related work, serology, antibody testing, and other diagnostic laboratory services.

Our billing workflow connects documented testing with coding, payer requirements, claims processing, denial management, and accounts receivable follow-up.

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01

Microbiology

Billing workflows for applicable microbiological diagnostic laboratory services.

02

Bacteriology

Support for applicable bacterial testing, culture, and diagnostic workflows.

03

Virology

Billing processes for applicable viral diagnostic laboratory testing.

04

Parasitology

Support for applicable parasitology testing and laboratory billing workflows.

05

Mycology

Workflow support for applicable fungal laboratory diagnostics.

06

Immunology

Claim workflows for applicable immunologic laboratory testing.

07

Serology

Documentation and coding support for applicable serologic and antibody testing.

08

Infectious Disease Testing

Payer-aware billing support for applicable infectious disease laboratory services.

MOLECULAR & GENETIC DIAGNOSTICS

Molecular Diagnostics, Genetic Testing & Specialty Laboratory Services.

Advanced laboratory testing may require close alignment between the test or assay performed, specimen, clinical indication, documentation, coding, authorization, and payer-specific requirements.

01

Molecular Diagnostics

Billing workflows for documented molecular diagnostic procedures and laboratory testing.

02

Molecular Testing

Connect applicable molecular assays with documentation, coding, claims, and payer rules.

03

Genetic Testing

Payer-aware workflows for applicable genetic diagnostic laboratory services.

04

Cytogenetics

Billing support for applicable cytogenetic and chromosome-related laboratory testing.

05

Specialty Diagnostics

Support for advanced laboratory testing with specific coding or payer requirements.

06

Reflex Testing

Organize billing workflows around applicable reflex-testing rules and documented services.

07

Biomarker Testing

Connect documented biomarker-related laboratory services with clinical and billing information.

08

Assay-Specific Billing

Review laboratory billing against the test or assay actually performed and documented.

SPECIALTY LABORATORY TESTING

Specialty Laboratory Services With Connected Billing Workflows.

Specialty testing can involve toxicology, drug testing, therapeutic drug monitoring, transfusion medicine, blood bank services, point-of-care testing, and other diagnostic laboratory workflows.

01

Toxicology

Billing workflows for documented toxicology laboratory services.

02

Drug Testing

Support applicable laboratory drug-testing services and claim workflows.

03

Therapeutic Drug Monitoring

Billing support for applicable drug-monitoring laboratory testing.

04

Transfusion Medicine

Laboratory billing support for applicable transfusion medicine services.

05

Blood Bank

Organize billing workflows for applicable blood-bank laboratory services.

06

Point-of-Care Testing

Support applicable point-of-care laboratory testing and billing workflows.

07

Specialty Diagnostic Testing

Flexible workflows for testing with specific coding or payer requirements.

08

Laboratory Workflow Support

Connect laboratory operations, documentation, coding, claims, and payment workflows.

LABORATORY CODING & DOCUMENTATION

Connect the Test, Documentation, Code, Payer Rules, and Claim.

Laboratory coding workflows should reflect the service actually performed and documented, while considering applicable CPT, ICD-10-CM, HCPCS, NCCI, MUE, CLIA, medical necessity, and payer requirements.

01

CPT Coding

Laboratory procedure coding based on the documented service or testing performed.

02

ICD-10-CM

Diagnosis coding support connected to documented clinical indications.

03

HCPCS

Applicable HCPCS reporting workflows for laboratory services and testing.

04

Medical Necessity

Review supporting diagnosis, order, clinical indication, and applicable payer requirements.

05

NCCI Review

Review applicable National Correct Coding Initiative policies and coding relationships.

06

MUE Review

Consider applicable medically unlikely edit requirements during claim review.

07

CLIA-Aware Workflow

Incorporate applicable laboratory certification and CLIA-related billing considerations.

08

Reflex Testing

Review applicable reflex-testing and documentation requirements.

DOCUMENT Order • Specimen • Diagnosis
CODE CPT • ICD-10-CM • HCPCS
REVIEW NCCI • MUE • Payer Rules
SUBMIT Claim • Supporting Records
INSURANCE & PRIOR AUTHORIZATION

Connect Laboratory Coverage, Medical Necessity, Authorization, Documentation, and Claims.

Laboratory testing may involve eligibility checks, payer coverage policies, medical necessity, prior authorization, documentation requests, claim edits, and payer-specific requirements.

01

Eligibility Verification

Verify active coverage, benefits, insurance information, and applicable patient responsibility.

02

Laboratory Benefit Review

Review applicable coverage for clinical and specialty laboratory testing.

03

Prior Authorization

Support authorization workflows where a payer requires approval for applicable testing.

04

Clinical Indication

Connect the ordered or performed laboratory service with its documented clinical indication.

05

Medical Necessity

Organize supporting information around the service, diagnosis, order, and applicable payer requirements.

06

Documentation Requests

Coordinate orders, medical records, laboratory reports, authorization details, and supporting documentation.

VERIFY → REVIEW → AUTHORIZE → DOCUMENT → SUBMIT
LABORATORY REVENUE CYCLE MANAGEMENT

A Connected Billing Workflow From Laboratory Service to Final A/R Resolution.

Laboratory billing continues beyond claim submission. Rejections, denials, documentation requests, payment posting, underpayment review, and aging A/R all require structured follow-up.

01

Verify

Eligibility, benefits, coverage, and payer requirements.

02

Authorize

Applicable authorization for laboratory testing and services.

03

Capture

Orders, specimens, tests, diagnoses, and documented charges.

04

Code

CPT, HCPCS, ICD-10-CM, and applicable coding requirements.

05

Review

Documentation, medical necessity, NCCI, MUE, and payer rules.

06

Submit

Clean claim submission and rejection management.

07

Resolve

Denials, payments, adjustments, underpayments, and A/R.

PRACTICE TYPES

Laboratory Billing Across Different Practice Models

Billing workflows can be structured around the laboratory's testing services, specialty, site of service, payer environment, and operational model.

Independent Laboratories
Hospital Laboratories
Physician Office Laboratories
Clinical Diagnostic Laboratories
Molecular Diagnostic Laboratories
Specialty Laboratories
Outpatient Laboratories
Multi-Site Laboratory Networks
FREQUENTLY ASKED QUESTIONS

Laboratory Services FAQ

What laboratory services do you support? +

Our laboratory billing workflow can support clinical chemistry, hematology, coagulation, microbiology, immunology, molecular diagnostics, genetic testing, toxicology, drug testing, transfusion medicine, point-of-care testing, specialty laboratory services, claims, denials, payment posting, and A/R.

Do you provide laboratory medical billing services? +

Yes. Laboratory medical billing can include insurance verification, charge entry, laboratory coding, claim submission, payment posting, denial management, and A/R follow-up.

Do you handle clinical laboratory billing? +

Yes. Clinical laboratory workflows can include chemistry, hematology, coagulation, urinalysis, microbiology, immunology, and other documented diagnostic laboratory services.

Can you support molecular laboratory testing billing? +

Yes. Applicable molecular billing workflows can include molecular diagnostics, molecular testing, genetic testing, cytogenetics, specialty assays, documentation, coding, authorization, and payer follow-up.

Do you handle microbiology and immunology billing? +

Yes. Applicable workflows can include microbiology, bacteriology, virology, parasitology, mycology, immunology, serology, infectious disease testing, coding, claims, and payer follow-up.

Do you support toxicology and drug testing billing? +

Yes. Applicable laboratory billing workflows can include toxicology, drug testing, therapeutic drug monitoring, documentation, coding, claim submission, and payer review.

Why is specimen documentation important for laboratory billing? +

Specimen documentation helps connect the laboratory order, specimen, testing service, diagnosis, clinical indication, documentation, coding, and submitted claim.

Do you provide laboratory coding services? +

Yes. Laboratory coding workflows can include CPT, HCPCS, ICD-10-CM, documentation review, applicable modifiers, NCCI considerations, MUE review, and payer-specific billing requirements.

Can you help with laboratory prior authorization? +

Yes. Authorization support can include identifying applicable payer requirements, verifying benefits, tracking authorization status, and organizing supporting laboratory and clinical information where authorization is required.

Do you support CLIA-aware laboratory billing workflows? +

Laboratory billing workflows can account for applicable CLIA-related requirements, laboratory certification considerations, and payer claim rules.

Do you manage laboratory claim denials? +

Yes. Denial workflows can include reviewing coding, documentation, authorization, medical necessity, eligibility, payer processing, corrections, and applicable follow-up.

Can you handle laboratory A/R services? +

A/R workflows can include aging review, payer follow-up, underpayment review, unresolved balances, payment reconciliation, and account resolution.

How does laboratory revenue cycle management work? +

A connected laboratory RCM workflow generally moves from eligibility and authorization through laboratory charge capture, specimen and documentation review, coding, claim submission, denial management, payment posting, and A/R follow-up.

CLINICAL Chemistry, Hematology & Diagnostic Testing
SPECIALTY Molecular, Genetic, Toxicology & Specialty Testing
CODING CPT, ICD-10-CM, HCPCS, NCCI & MUE
RCM Claims, Denials, Payments & A/R
LABORATORY REVENUE CYCLE SUPPORT

Build a More Connected Laboratory Billing Workflow.

Bring laboratory billing, clinical laboratory coding, claims, denials, payment posting, and A/R into one structured process.

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